To help us resolve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can:
1. What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
2. What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
3. What payment method you were trying (e.g. Apple Pay, Visa, Net Banking)
4. A description of the problem and what time the problem occurred
5. If you receive an error message, please include it in your message to us and provide us a screenshot if possible.
6. Include your order number and your email address.